Terms of service
GM SCALP BOOKING TERMS
These Booking Terms apply to all appointments, treatments, consultations, services, courses and bookings made with GM Scalp through our website, booking system, social media channels, telephone, email or in person.
By making a booking, you agree to these Booking Terms.
1. BOOKINGS
All appointments are subject to availability and confirmation.
Appointment times are reserved specifically for you and we ask that you arrive on time to ensure the best possible experience. We reserve the right to amend, reschedule or cancel appointments where necessary due to circumstances beyond our reasonable control.
2. DEPOSITS AND PAYMENTS
Certain services require a deposit at the time of booking. Deposits secure your appointment and contribute towards the cost of your treatment.
Full payment is due on completion of your appointment unless otherwise agreed.
3. CANCELLATIONS AND RESCHEDULING
We understand plans change, so we kindly ask for 48 hours' notice if you need to adjust your booking. Without this notice or in the case of a no-show, a £60 cancellation fee will apply. We’ll do our best to accommodate emergencies. Please note that arriving late may shorten your treatment to keep us on schedule, and regular fees will still apply. For any questions, contact us at bookings@gmscalp.co.uk or call on (+44)7782186055
4. CONSULTATION FORMS AND HEALTH QUESTIONNAIRES
Clients are required to complete any consultation forms, medical questionnaires, consent forms or other pretreatment documentation requested by GM Scalp.
All information provided must be accurate, complete and up to date.
Failure to complete required documentation before an appointment may result in treatment being delayed, amended or cancelled. Where required information is not provided, GM Scalp reserves the right to refuse treatment without refund of any
deposit paid.
5. MEDICAL CONDITIONS AND CLIENT RESPONSIBILITIES
Clients must inform GM Scalp of any relevant medical conditions, allergies, sensitivities, injuries, medications, pregnancy, recent procedures or other health concerns that may affect treatment suitability. Clients are responsible for updating us if their circumstances change between appointments. Failure to provide accurate information may affect treatment suitability and outcomes. GM Scalp accepts no responsibility for issues arising from information that has not been disclosed by the client.
6. SUITABILITY FOR TREATMENT
All treatments are subject to consultation and professional assessment.
GM Scalp reserves the right to refuse, postpone or modify any treatment where it is considered unsuitable, unsafe or not in the client’s best interests.
This includes situations where:
- Required consultation forms have not been completed.
- Relevant medical information has not been disclosed.
- A contraindication is identified.
- A client appears unwell or under the influence of alcohol or drugs.
- Treatment cannot be safely carried out.
7. TREATMENT RESULTS
Results vary between individuals.
While we aim to provide the highest standards of care and service, no guarantee can be given regarding treatment outcomes, improvements, timescales or results.
Any information provided by our team is intended for general guidance and should not be considered medical advice.
8. DURING YOUR APPOINTMENT
Clients should immediately notify their therapist if they experience discomfort, irritation, pain, dizziness or any unexpected reaction during treatment.
For safety reasons, therapists may modify or discontinue a treatment where necessary.
9. LATE ARRIVALS
Late arrival may reduce available treatment time.
Where insufficient time remains to safely complete the service, the appointment may need to be shortened or rescheduled. Cancellation charges may still apply.
10. COMPLAINTS AND CONCERNS
If you are dissatisfied with any aspect of your treatment, we ask that you contact us as soon as reasonably possible so that we can investigate the matter.
Clients should provide GM Scalp with the opportunity to assess any concerns before seeking corrective treatment, advice or services from another provider.
We may request photographs, medical information, consultation records or an in person review appointment as part of our investigation.
11. GIFT VOUCHERS
Gift vouchers are non refundable and cannot be exchanged for cash.
Gift vouchers must be redeemed before their expiry date where applicable.
12. COURSES, TRAINING AND EVENTS
Places booked on training courses, workshops or academy programmes may be subject to separate terms and conditions.
13. RIGHT TO REFUSE SERVICE
GM Scalp reserves the right to refuse service where behaviour is abusive, threatening, inappropriate or where treatment cannot be safely provided.
14. LIABILITY
Nothing within these terms limits or excludes any liability that cannot legally be excluded under the laws of England and Wales. Subject to applicable law, GM Scalp shall not be liable for indirect or consequential losses arising from the use of our services or website.
15. CHANGES TO THESE TERMS
GM Scalp reserves the right to update these Booking Terms at any time.
The latest version will always be available on our website.
CONTACT DETAILS
GM Scalp
Global Link
Dunleavy Drive
Cardiff
CF11 0SN
Telephone: 02920 034 930
Email: bookings@gmscalp.co.uk
